Neighbor.Exchange Terms of Service and Organization Membership Agreement
Effective Date: 07/24/26 Neighbor.Exchange LLC
Please read this agreement carefully. It applies to all users of Neighbor.Exchange and includes additional terms for people who create or administer an Organization and for Organizations that activate membership dues, donations or other payment features.
1. Our Role and Your Agreement
Neighbor.Exchange provides digital infrastructure that helps independent Organizations communicate, manage membership, coordinate activities and raise funds. Organizations remain independent and are responsible for their own leadership, culture, governance, finances, activities and decisions.
By creating an account, accessing or using the platform, creating or administering an Organization, or activating a payment feature, you agree to these Terms and our Privacy Policy. If you use Neighbor.Exchange on behalf of an Organization, you represent that you have authority to bind that Organization to this agreement.
If you do not agree, do not use the platform. Certain provisions apply only to Organizations, Administrators, Members, Followers or payment activity, as the context requires.
2. Definitions
"Neighbor.Exchange," "we," "us" or "our" means Neighbor.Exchange LLC.
"Organization" means an independent group that creates a presence on the platform, regardless of its legal form or purpose.
"Administrator" means a user authorized to manage an Organization's account, settings, users, communications, content, membership structure or payment features.
"Member" means a user recognized by an Organization as having membership status. "Follower" means a user connected to an Organization without all member-only permissions or benefits.
"Content" means text, images, files, event information, directory information, comments, messages, profile information and other material submitted to or generated through the platform.
3. Eligibility, Accounts and Security
You must be at least 18 years old and legally able to enter into this agreement. You must provide accurate, current and complete information and keep it updated.
You are responsible for safeguarding your sign-in credentials and for activity occurring through your account. Notify us promptly at admin@neighbor.exchange if you believe an account has been compromised.
We may require additional information, account confirmation or security steps when reasonably necessary to protect users, Organizations, payments or the platform.
4. Creating and Administering an Organization
Anyone may be permitted to create an Organization, but creating one does not mean Neighbor.Exchange has verified, endorsed or approved it. The creator becomes an initial Administrator and represents that the Organization information is accurate and that the creator has a good-faith basis to act for the Organization.
Administrators are responsible for:
- maintaining accurate Organization information and settings;
- deciding who may join, follow, become a Member or serve as an Administrator;
- setting and enforcing the Organization's community guidelines;
- managing content, communications, directory access and member permissions;
- setting membership categories, dues, benefits and eligibility;
- maintaining appropriate access to Organization records and data; and
- complying with the Organization's governing documents and applicable law.
Neighbor.Exchange recommends that every Organization maintain at least two active Administrators to support continuity and reduce the risk of losing access.
5. Organization Independence and Administrative Transfers
Neighbor.Exchange does not determine an Organization's leaders, settle elections, interpret bylaws or mediate internal governance disputes.
If an Administrator becomes unavailable, we may transfer administrative access after receiving documentation that we reasonably believe demonstrates an authorized leadership transition, such as approved meeting minutes, a board resolution or equivalent written evidence. We may deny or delay a transfer when documentation is incomplete, conflicting or unreliable.
When competing parties claim control, we may freeze changes, preserve existing access or require the parties to resolve the matter independently before we take further action.
6. Membership, Donations and Payment Features
Organizations may use Neighbor.Exchange to structure membership and, when enabled, collect membership dues, donations or other approved payments. Membership dues are established by the Organization and processed through the platform's payment functionality.
The Organization, not Neighbor.Exchange, determines membership eligibility, dues amounts, renewal periods, benefits, refund policies and how funds are used.
Payment features may require additional onboarding, information or approval through Neighbor.Exchange, Stripe or another supported payment provider. Neighbor.Exchange may introduce identity or Organization verification requirements in the future and may require completion of those steps before payment features are activated or continued.
We may approve, deny, limit, pause or revoke access to payment features when reasonably necessary to address fraud, legal risk, payment-provider requirements, security concerns, excessive disputes, inaccurate information or violations of these Terms.
7. Platform Fee
Neighbor.Exchange charges a platform fee equal to 10% of membership dues, donations and other transactions completed through Neighbor.Exchange, unless we agree in writing to a different arrangement.
The platform fee supports the technology and services used by Organizations and their communities. Applicable fees will be disclosed in the payment flow or Organization settings.
We may offer different pricing structures in the future. Any new pricing model will apply only after appropriate notice or agreement and will not retroactively change completed transactions.
8. Stripe and Third-Party Payment Services
Payments are currently facilitated through Stripe. PayPal or other payment providers may be added later. Payment services are also governed by the applicable provider's terms, privacy policy and account requirements.
Neighbor.Exchange does not store full payment-card numbers. Payment credentials may be stored by the payment provider when a user chooses a saved-payment option.
The technical allocation of refunds, disputes, chargebacks, reserves, negative balances and payment losses depends on the payment-provider configuration and rules. To the extent permitted by law and the provider's terms, an Organization is financially responsible to Neighbor.Exchange for refunds, chargebacks, reversals, penalties, claims or losses arising from the Organization's transactions, representations, activities or failure to deliver promised membership benefits.
You authorize us and the payment provider to deduct, recover or offset amounts owed from transaction proceeds, reserves, future payouts or other amounts payable to the Organization where permitted.
9. Fundraising and Financial Responsibilities
By activating payments, the Organization represents and agrees that:
- it is authorized to collect the relevant dues, donations or other funds;
- its descriptions of membership, campaigns and intended uses of funds are accurate and not misleading;
- it will use funds consistently with its statements to Members and donors;
- it is responsible for receipts, acknowledgments, refunds and member or donor communications;
- it is responsible for taxes, charitable-solicitation rules, campaign-finance rules and other legal obligations that apply to its activities; and
- it will not represent that a payment is tax-deductible unless it has a lawful basis to do so.
Neighbor.Exchange is not a bank, trustee, fiduciary, escrow agent, charity, tax adviser or financial adviser. We do not audit Organizations, guarantee fundraising results or monitor how Organizations spend funds.
10. Content, Community Rules and Moderation
Users retain responsibility for Content they submit. Organizations are primarily responsible for establishing and enforcing their own community guidelines and moderation decisions.
Neighbor.Exchange does not endorse user or Organization Content and is not obligated to monitor all activity. However, we retain the right to review, restrict, remove or preserve Content and to suspend users or Organizations when we reasonably believe action is needed to enforce these Terms, comply with law, respond to a valid legal request, protect safety or security, address fraud or preserve platform integrity.
We generally will not intervene merely because a moderation decision is unpopular, harsh or inconsistent with another Organization's culture, provided it does not violate platform-wide rules or applicable law.
We may use automated or artificial-intelligence-assisted tools in the future to help identify potentially harmful, unlawful or policy-violating Content, improve search or summarize platform information. Such tools may be imperfect and do not replace the responsibility of users and Administrators to review their own Content and decisions.
11. Prohibited Conduct
You may not use Neighbor.Exchange to:
- violate any law or another person's rights;
- commit fraud, misrepresent an Organization or impersonate another person;
- harass, threaten, exploit or unlawfully discriminate against others;
- share private or sensitive information without authorization;
- post defamatory, malicious, deceptive or knowingly false material;
- infringe copyrights, trademarks or other intellectual-property rights;
- upload malware or interfere with platform security, availability or performance;
- scrape, harvest, resell or commercially exploit platform data without written permission;
- reverse engineer, copy or circumvent technical or membership-access controls; or
- use the platform for unlawful fundraising, money laundering or prohibited financial activity.
12. Data, Content Ownership and Platform License
Organizations retain ownership of the Content and organizational information they create. Users retain ownership of the Content they individually contribute, subject to any rights they grant their Organization.
You grant Neighbor.Exchange a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, back up, secure and otherwise use Content as reasonably necessary to operate, support and improve the platform.
Neighbor.Exchange may use aggregated or de-identified information for analytics, security, product development, benchmarking and best-practices insights. We do not sell personal information as described in our Privacy Policy.
Organizations may be able to export Organization data. Administrators are responsible for using exported data lawfully and for maintaining appropriate privacy and security after export.
We may retain backups or archived copies for security, legal, fraud-prevention, dispute-resolution and operational purposes, even after an account or Organization is deleted or deactivated.
13. Privacy and Communications
Our collection and use of personal information is described in our Privacy Policy. You agree that we may send essential service messages, security alerts, payment notices, legal notices and platform-wide operational communications.
We may also send educational resources, best-practice guidance, product updates and new-feature announcements. Users may unsubscribe from non-essential promotional communications, but not from communications necessary to operate accounts, process transactions, maintain security or provide legally required notices.
14. Intellectual Property and Feedback
Neighbor.Exchange and its licensors own the platform, software, design, branding, documentation and related intellectual property, excluding user and Organization Content.
If you submit ideas, suggestions or feedback, you grant us the right to use them without restriction or compensation. Feedback does not create a partnership, ownership interest or obligation to implement a requested feature.
15. Copyright Complaints
If you believe Content on Neighbor.Exchange infringes your copyright, send a notice to our designated DMCA agent:
Conner Cowling
Neighbor Exchange
200 E Verona Ave #1021
Verona, WI 53593
Phone: 1 (888) 397-1456
Email: admin@neighbor.exchange
Your notice should include identification of the copyrighted work, the allegedly infringing material and information reasonably sufficient to locate it, your contact information, a good-faith statement that use of the material is not authorized, a statement under penalty of perjury that the notice is accurate and that you are authorized to act on behalf of the copyright owner, and your physical or electronic signature.
We may remove or disable access to allegedly infringing material and may terminate accounts of repeat infringers.
16. Service Changes, Availability and Third-Party Services
We may add, change, limit or discontinue features. We do not guarantee that every feature will always be available, error-free or compatible with every device, browser or third-party service.
The platform may link to or depend on third-party services. Neighbor.Exchange is not responsible for third-party services, their availability, their content or their acts and omissions.
17. Suspension, Termination and Data Access
You may stop using Neighbor.Exchange at any time. Account deletion, Organization removal or membership expiration may not immediately remove all backups, transaction records or legally required information.
We may suspend, restrict or terminate an account, Organization, Content or payment feature for violations of these Terms, nonpayment, security concerns, legal risk, fraud, misuse, payment-provider requirements or conduct that threatens users or the platform.
Where practical, we may provide notice and an opportunity to correct a problem, but we may act immediately when circumstances reasonably require it.
18. Disclaimers
NEIGHBOR.EXCHANGE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE UNINTERRUPTED SERVICE, ERROR-FREE OPERATION, FUNDRAISING RESULTS, MEMBER PARTICIPATION, ACCURACY OF USER CONTENT, LEGAL COMPLIANCE BY AN ORGANIZATION, SAFETY OF OFFLINE EVENTS OR RESOLUTION OF INTERNAL DISPUTES.
ORGANIZATIONS ARE RESPONSIBLE FOR THEIR GOVERNANCE, EVENTS, INSURANCE, PERMITS, TAXES, FUNDRAISING, MEMBERSHIP PROMISES, FINANCIAL STEWARDSHIP AND COMPLIANCE.
19. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEIGHBOR.EXCHANGE AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL OR OPPORTUNITIES.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT PAID TO NEIGHBOR.EXCHANGE BY OR ON BEHALF OF THE CLAIMANT DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
20. Indemnification
To the extent permitted by law, you and any Organization you represent agree to defend, indemnify and hold harmless Neighbor.Exchange and its owners, officers, employees, contractors and affiliates from claims, losses, liabilities, damages, judgments, penalties, costs and reasonable attorneys' fees arising from or related to your Content, transactions, fundraising, membership program, Organization activities, violation of law, violation of these Terms or infringement of another person's rights.
21. Dispute Resolution, Arbitration and Wisconsin Law
These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law rules.
Before filing a formal claim, you agree to send written notice to admin@neighbor.exchange or to 200 E. Verona Ave. #1021, Verona, WI 53593 and allow 30 days for an informal resolution attempt.
Except for eligible small-claims matters or claims seeking temporary injunctive relief for misuse of intellectual property, disputes arising from these Terms or the platform will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules in Wisconsin, unless applicable law requires otherwise.
YOU AND NEIGHBOR.EXCHANGE WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION.
22. Changes to These Terms
We may update these Terms to reflect legal, operational or product changes. For material changes, we will provide reasonable notice through the platform, email or another appropriate method.
Unless a later effective date is stated, updated Terms become effective when posted. Continued use after the effective date constitutes acceptance. If you do not agree to a material change, you must stop using the affected services.
23. General Terms
These Terms and the Privacy Policy are the entire agreement between you and Neighbor.Exchange regarding the platform, except for any separate written agreement that expressly controls.
You may not assign your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, financing, reorganization, sale of assets or similar transaction.
If a provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. Section headings are for convenience only.
24. Contact Information
Neighbor.Exchange LLC
200 E. Verona Ave. #1021, Verona, WI 53593